Privacy policy

Privacy Policy for the Protection of Personal Data

Last updated: 07/05/2025

This privacy policy describes how we collect and use your data when you use our services or make a purchase via kaleidebutik.com (“the website”), or communicate with us in any other way (collectively: “the services”).

“You” and “your” in this privacy policy refer to the user of the services, regardless of whether you are a customer, visitor to the website, or another person from whom we have collected data in accordance with this privacy policy.

Please read this privacy policy carefully. By using and accessing the services, you consent to the collection, use, and sharing of your information as described in this privacy policy. If you do not agree with this policy, please do not use the services.

Changes to this privacy policy

We may update this privacy policy from time to time, for example to reflect changes in our practices or for operational, legal, or regulatory reasons.

We will publish the updated policy on the website, update the “last updated” date, and take other legally required actions.

How we collect and use your personal data

In order to provide the services, we collect personal data from various sources as described below. This data has been collected within the last 12 months.

The type of data depends on how you interact with us. In addition to the purposes specified below, we may also use your data to communicate with you, to provide services, to comply with legal obligations, to enforce our terms and conditions, and to protect the rights of ourselves and our users.

What personal data do we collect?

The types of data we collect depend on your interaction with our website and services. By “personal data,” we mean information that identifies you or can be linked to you.

Data that you provide directly to us may include:

  • Basic contact details: name, address, phone number, email address
  • Order information: name, billing and shipping address, payment confirmation, email address, phone number
  • Account details: username, password, security questions
  • Purchase information: products viewed, products in your shopping cart or wish list
  • Customer service details: information you provide in communications with us

Certain features require you to provide this information. If you choose not to do so, you may not be able to use certain features.

Data collected through cookies

We automatically collect usage data about how you interact with our services, for example through cookies, pixels, or similar technologies. This includes information about your device, browser, network connection, IP address, and how you use the website.

Third-party data

We may receive information about you from third parties, such as:

  • Service providers such as Shopify who support us in providing our services
  • Payment processors (e.g., bank details, card information) that are necessary to process your order
  • Third-party tracking technologies (e.g., pixels, web beacons, SDKs, cookies) may collect data when you visit our site or open emails

Third-party data is processed in accordance with this policy. We are not responsible for the accuracy of this data or for the privacy policies of third parties. See also the section “Third-party websites.”

How do we use your personal data?

  • Product and service delivery: to process your order, manage your account, arrange returns, and communicate with you about your purchase.
  • Marketing and advertising: to send you promotional messages via email, text message, or mail, and to better tailor advertisements to your interests.
  • Security and fraud prevention: to detect and address suspicious or illegal activity.
  • Communication: to provide you with customer service and maintain our relationship with you.

Cookies on our website

We use cookies for analytics, personalization, and store management through Shopify. See: https://www.shopify.com/legal/cookies.

You can adjust your browser settings to refuse cookies, but this may affect your user experience and functionality.

How we share personal data

In certain cases, we may share your data with third parties, such as:

  • Service providers working on our behalf (e.g., IT, payment processing, shipping, customer service)
  • Business and marketing partners such as Shopify
  • When you give consent (e.g., through social media widgets or login integrations)
  • Our affiliates, for business purposes
  • In business transactions (such as acquisitions) or to comply with legal obligations

Categories of data shared in the past 12 months:

  • Identification data: contact information, order and account information
  • Commercial data: purchase history, customer service
  • Internet activity: usage data

Recipients:

  • Service providers
  • Marketing partners
  • Affiliated companies

We do not use or provide sensitive personal data for inferring characteristics.

Data “sold” or “shared” for advertising purposes:

  • Identifying information
  • Commercial information
  • Internet activity

Recipients:

  • Business and marketing partners

User-generated content

You may post reviews or other content on public areas of our services. Such content is publicly accessible and can be viewed by anyone. We are not responsible for what third parties do with the information you make public.

Third-party websites and links

Our website may contain links to third-party websites. Please read their privacy policies before sharing any information with them. We are not responsible for the policies or security of these sites or platforms.

Children's information

Our services are not intended for use by children, and we do not knowingly collect personal information from minors. If you are a parent or guardian of a child who has shared personal information with us, please contact us.